Returns and Refunds Policy

We want you to love your gear from Froth. If you change your mind or something isn’t right, here’s how our returns work:

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1. Your Right to Cancel

• Under UK law, you have the right to cancel your order within 14 days of receiving your items.

• You must let us know in writing (email is fine) if you wish to cancel within this period.

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2. Returning Your Items

• Items must be returned unused, in their original condition and packaging.

• You will need to cover the cost of return postage, unless the item is faulty or incorrect.

• We recommend using a tracked delivery service, as we cannot be responsible for items lost in return transit.

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3. Refunds

• Once we receive your returned items, we will issue a refund to your original payment method within 14 days.

• If your order was faulty, damaged, or incorrect, we will also refund your return postage.

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4. Exclusions

The right to cancel does not apply to:

• Personalised or custom-made items

• Items that cannot be returned for hygiene reasons

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5. How to Start a Return

To request a return, please contact us at: info@frothfoiling.co.uk